Privacy Policy

Privacy Policy

Last updated: 2025-10-06

At Djuripedia.com, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard data when you use our website, digital tools, and AI experts.

1. Scope

This policy applies to all visitors, registered users, and professionals using Djuripedia’s AI tools, including AIRA, NUTRIA, AIVET, and AIVET PRO.
These tools are designed for educational and informational purposes and do not constitute medical devices under EU MDR or U.S. FDA law.

2. Information We Collect

We collect only the data necessary to deliver and improve our services.

a. Personal Information

  • Name, email, and login details when you create an account or contact us.

  • Optional demographic or professional information (e.g., veterinary credentials) if you provide them.

b. Usage Data

  • IP address, browser type, device identifiers, and site activity.

  • Aggregated analytics used to monitor system performance and security.

c. Chat and AI Interaction Data

  • Text or images submitted to our AI experts are stored securely to ensure accuracy, quality assurance, and responsible model improvement.

  • Sensitive or health-related information is processed solely to provide contextual educational output — never for diagnosis or clinical decisions.

3. How We Use Information

We use your data to:

  • Provide, maintain, and improve our AI services.

  • Train and audit AI systems for accuracy and safety.

  • Communicate with you about updates, new features, or support requests.

  • Detect and prevent misuse, abuse, or security threats.

All processing is based on legitimate interest and user consent, in line with Article 6 of the EU GDPR.

4. Data Security

We use industry-standard encryption, secure hosting environments, and access control to protect all stored data.
Access is limited to authorized Djuripedia personnel and vetted technical partners under strict confidentiality and data-processing agreements (DPAs).

We continuously monitor for vulnerabilities and comply with EU Cybersecurity standards and ISO 27001 principles.

5. Data Storage and Retention

  • Chat data may be stored for up to 12 months for quality control, auditing, and improvement.

  • Account-related data is retained while your account is active or as legally required.

  • You may request deletion of your data at any time (see section 7).

6. Sharing of Information

We do not sell, rent, or trade personal data.
Limited sharing occurs only with:

  • Trusted data processors (hosting, analytics, or security services).

  • Legal authorities, if disclosure is required by law or regulatory request.

All partners must comply with GDPR, EU AI Act, and equivalent data-protection standards.

7. Your Rights (GDPR & Global Equivalents)

You have the right to:

  • Access the personal data we hold about you.

  • Rectify incorrect or outdated information.

  • Request deletion (“right to be forgotten”).

  • Withdraw consent at any time.

  • Request data portability in a structured format.

To exercise your rights, email privacy@djuripedia.com.
We respond within 30 days, as required by law.

8. Data Location and Transfers

All primary data is stored within the European Union.
If data is processed outside the EU (e.g., via cloud infrastructure), equivalent safeguards such as Standard Contractual Clauses (SCCs) are applied to ensure GDPR compliance.

9. AI Ethics and Transparency

Djuripedia’s AI experts provide educational guidance only.
You are always informed when you interact with AI.
AI outputs may be stored for auditing, model improvement, and research aligned with ethical principles of transparency, accountability, and continuous improvement.

We do not use personal data to train public AI models.

10. Children’s Privacy

Our services are not directed to children under 16.
If we become aware that we have inadvertently collected such data, we will delete it immediately.

11. International Users

Users outside the EU, including in the United States, acknowledge that Djuripedia operates under EU data-protection standards and is not subject to HIPAA (Health Insurance Portability and Accountability Act) since no clinical patient data is processed.

12. Updates to This Policy

We may update this Privacy Policy to reflect changes in legal or technical requirements.
Material updates will be communicated through our website before taking effect.

13. Contact

If you have any questions about this Privacy Policy or our data-protection practices, please contact:
privacy@djuripedia.com
Djuripedia, Campus Roslagen, Kaserngatan 1, 761 46 Norrtälje, Sweden

Disclaimer:
Djuripedia’s AI experts provide educational guidance only and do not diagnose or replace a licensed veterinarian.
All data collected through AI tools is used exclusively for educational and system-safety purposes and is not regulated as medical data.